REFUND POLICY

We don't accept returns on buyer remorse or personalized products, but we gladly accept returns if your item arrived defective, damaged, or you received the wrong item.

We have 14 days refund policy, which means you have 14 days to contact us and report any issues with your items after being received.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at alphons@alphonsuniverse.com or using the Contact us form on the website. Items sent back to us without first requesting a return will not be accepted. 

We will need the following information to start the process: 

-Original order number

-Description of the error

-Pictures of the damaged items (ideally both the product and the packaging)

If your return is accepted, we will contact you to confirm if you want a new item(send to you immediately at no extra cost) or a refund.

SHIPPING POLICY

Our average production time is between 2-4 business days. Check below to see the estimated delivery time once the order has been shipped.

Note: We've adjusted our estimates below based on the latest information from our carriers.

 Once shipped, delivery within:

USA 2-7 Business days

Canada 3-12 Business days

Europe 3-12 Business days

Rest of the World 5-14 Business days

USA- $3.99

CANADA- $5.49

REST OF THE WORLD $8.49

You will receive an email with your tracking number or numbers so that you can see the status of your package on our order status page

Contact us

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.